From Hospitality Manager Susan Brouillette
My name is Susan, and I am the new Hospitality Manager for R-Ranch. I have been working in the office at R-Ranch for the past two years and am aware of the challenges it has overcome and what it faces in the future. So, as we enter the new year, I am dedicated to bringing a fresh outlook and positive changes that will align with the traditions of R-Ranch. I am confident that with dedication and hard work, we can attract new owners, enhance our facilities, and increase our profitability.
We have already begun to pave the road by updating our policies and procedures to ensure that our employees are well-trained and equipped to provide a higher level of service to our Owners. Additionally, we are actively engaging with our owners by sharing weekly updates on Facebook and via email. Our goal is not only to inform Owners of our progress, but also to make them feel included and connected to the happenings at R-Ranch.
In the new year we will be tackling many more projects as well. Including removing weeds in camp sites, planting grass seed, repairing the potholes, improving campfire areas for owners to be able to gather and socialize. We will have vending machines in the lodges and items for sale at HQ office. We have implemented a mobile office that goes thru the campgrounds to take payments, sell guest passes, schedule potty pumps and can assist you with various other needs.
There is a lot to accomplish, and I encourage you as Owners to be involved with R-Ranch. Attend board meetings, volunteer if you are able and see the great things we are working towards. Owner retention is very important to me, so if you have a question or concern my office door is always open and I will listen and work with you towards a solution.
The new saying “Clean and Green” is more than just a motto; it is a mission to restore R-Ranch to its former glory. This initiative focuses not only on improving the external appearance, but also on improving internal operations and standards. Our goal is to create a sustainable and thriving community that Owners can be proud of and together, I know we will succeed.
I wish you all a Merry Christmas and a Happy New Year! |